Yes! As soon as we have confirmed availability for the experience you're interested in and you have been booked on, the experience is guaranteed to go ahead. We never cancel trips, so there is nothing you should worry about.

Sadly, our trips become fully non-refundable six weeks before travel. If you cancel more than six weeks in advance and have already paid in full, you will be refunded 65% (the 35% deposit is non-refundable). Depending on the case and how far in advance you need to cancel, we might be able to move your booking to a different date, subject to availability.

If group travel is not your thing, or you'd like to add other elements to our current itineraries, we'd be happy to offer you a private tailored trip to suit your needs. Simply drop us an email and our team will get planning! Please note that during peak periods such as the festive period or half-term holidays, this option might not be available. 

We'd encourage you to do so! Depending on the location and what you are interested in, most our trips can be combined. These can be found in the Trip Combos section at the bottom of each experience page.  

Ever-expanding, we're always researching new locations to spice things up. As we prefer to hand-pick everything from accommodations to guides and build our own experiences, setting up a new location might take some time, but we're keeping busy and have a long list of new experiences we want to share with you all. If you don't want to miss out on any news, make sure to subscribe to our newsletter using the form at the bottom of this page.  

All our guides have been carefully handpicked and they will work hard so you can have a memorable experience. When working with third party partners, they have been tried and tested to ensure the same standard. 

Our team is busy running the trips, doing research and managing the operational side of the business. Because of this, the schedule has to be carefully planned in advance, so we cannot guarantee your trip will be led by your preferred guide. However, all our guides receive raving 5* reviews and you'll be sure to receive an exceptional service no matter who will be running your trip.

If you've travelled with us in the past 18 months, we'd be happy to see you again. Because of this, you are entitled to a 10% discount on most our other experiences. Please note that there are a select few experiences where the discount does not apply, so get in touch with our enquiries team to double-check!

Yes! We are fully bonded offering protection to our guests in the unlikely event of our financial failure.

While we do not offer insurance cover as a part of our experience, we highly recommend True Traveller, which offers tailored package covers. Our team members have personally used them as they specialize in adventure travel and you can create your own insurance plan, without any add-ons that are irrelevant to your trip. More information here.