If you need to get in touch with us there are a number of ways you can do so. We try our very best to get back to you the same working day or within 24 hours, excluding weekends or bank holidays. Please be aware we are a tiny team working around the clock to make things run smoothly.
If you just have a general question or would like to request more details on our trips, please contact us using the form below.
If our experiences have caught your eye and you are interested in working with us, drop us a message through the form below.
"Excellent new travel company that offers first class service and something different, the Ice Hotel experience was fantastic including visiting castles and seeing some of the real Romania, well looked after by the staff, decent hotels and reasonably priced. Throw in some good weather, what more can you want?"
THE ICE HOTEL EXPERIENCE
Yes! As soon as we have confirmed availability for the experience you're interested in and you have been booked on, the experience is guaranteed to go ahead. We never cancel trips, so there is nothing you should worry about.
Sadly, our trips become fully non-refundable six weeks before travel. If you cancel more than six weeks in advance and have already paid in full, you will be refunded 75% (the 25% deposit is non-refundable). Depending on the case and how far in advance you need to cancel, we might be able to move your booking to a different date, subject to availability.
If group travel is not your thing, or you'd like to add other elements to our current itineraries, we'd be happy to offer you a private tailored trip to suit your needs. Simply drop us an email and our team will get planning! Please note that during peak periods such as the festive period or half-term holidays, this option might not be available.
We'd encourage you to do so! Depending on the location and what you are interested in, most our trips can be combined. These can be found in the Trip Combos section at the bottom of each experience page.
All our guides have been carefully handpicked and they will work hard so you can have a memorable experience. When working with third party partners, they have been tried and tested to ensure the same standard.
Our team is busy running the trips, doing research and managing the operational side of the business. Because of this, the schedule has to be carefully planned in advance, so we cannot guarantee your trip will be led by your preferred guide. However, all our guides receive raving 5* reviews and you'll be sure to receive an exceptional service no matter who will be running your trip.
If you've traveled with us in the past 18 months, we'd be happy to see you again. Because of this, you are entitled to a 10% discount on most our other experiences. Please note that there are a select few experiences where the discount does not apply, so get in touch with our enquiries team to double-check!
Yes! We are fully bonded via Travel Vault which will offer protection to our guests in the unlikely event of our financial failure.